Question 1

Do you offer online counseling?

Accepted Answer

Yes! We offer online telehealth.

Question 2

How do I schedule an appointment?

Accepted Answer

How to Schedule an Appointment
Step 1: Click the "Schedule My Appointment" button, which can be found in several places throughout our website. This will take you to our scheduling platform on SimplePractice.
Step 2: Select the "New Client" option. You will be prompted to choose the service you are seeking.
Choose "Initial Consultation" for a free 15-minute consultation, or
Select "Psychiatric Diagnostic Evaluation" for a full 50-minute appointment.
Step 3: Choose your preferred format for the appointment—in-person or telehealth.
Step 4: Complete the remaining demographic and preliminary screening information. After this, you’ll be able to view available appointment times and select a date that works for you.
Note for new clients using private insurance:
We recommend contacting your insurance provider in advance to verify your mental health benefits. You can either upload a photo of the front and back of your insurance card (to help us verify benefits more quickly), or bring a physical copy of the card to your appointment.

Question 3

What Insurances  are you currently in network with? How much does counseling cost per hour if I dont have Insurance?

Accepted Answer

Insurance & Rates
We are currently in network with  Wellmark Blue Cross Blue Shield and Aetna (Cigna & Optum are pending). If you’re planning to use insurance, we recommend giving your provider a quick call to check on your mental health benefits and find out what your co-pay might be.

If you’re not using insurance, here’s what our self-pay rates look like:
Individual Counseling
• First Appointment: $175–$250 (based on your therapist’s licensure level)
• Follow-Up Sessions: $150–$250

Marital / Couples Counseling
• First Appointment: $350 (2-hour session) ** We strongly  advise a 2 hour session for first marital appointment.**
• Follow-Up Sessions: $175 per hour

Consultation Services
•$ 200/Hour

Pro Bono Services
We believe mental health care should be available to everyone. That’s why we offer a limited number of pro bono (free)sessions for those in need. Be advised, pro bono services are limited to 3 session after the intake. Clients who no call/no show while on pro bono services are subject to being dropped. This fosters accountability and This to ensures that other individuals in need may have access to counseling. Please reach out if that’s something you’d like to talk about—we’re here to help.

Question 4

What rights do I have under the "No Surprises Act?" Good Faith Estimate

Accepted Answer

🧠 Good Faith Estimate for Mental Health Services
Under the No Surprises Act, mental health providers are required to give clients who don’t have insurance or who are not using insurance an estimate of the expected charges for services.
You have the right to receive a “Good Faith Estimate” of what your mental health care will cost.
This estimate outlines the anticipated costs of services such as therapy, evaluations, or other mental health treatments.
It applies if you’re uninsured or choose not to use your insurance for care.
The estimate is provided in writing before your service begins or upon request.
Key Information:
The estimate is not a bill—it is simply a projection based on the services you are likely to receive.
Actual charges may vary based on changes in your treatment plan, goals, or frequency of sessions.
If your bill is $400 or more than the estimate, you have the right to dispute it.
What You Can Do:
Ask for a Good Faith Estimate in advance of scheduling services.
Keep a copy of the estimate for your records.
Contact us if you have questions or concerns about the estimate or your bill.

Question 5

I've never done counseling before. What can I expect during my first counseling appointment?

Accepted Answer

During your first counseling session, you'll start by meeting your therapist, going over confidentiality and completing any necessary paperwork. You'll discuss what brought you to therapy, your background, and any current challenges. The therapist may ask about your relationships, work, or mental health history to better understand your situation. Together, you'll begin setting goals for your sessions. It's a time to build trust and get comfortable—there's no pressure to share everything right away. Go at your own pace.

Question 6

I'm skeptical about the whole process. How is counseling actually going to help me?

Accepted Answer

Counseling helps by providing a safe, supportive space to explore your thoughts, emotions, and challenges. A trained therapist offers guidance, coping strategies, and new perspectives to help you better understand yourself, improve relationships, and manage stress or mental health issues. Over time, it can lead to greater self-awareness, emotional growth, and a stronger sense of well-being.

Question 7

How long does the whole counseling process take?

Accepted Answer

The length of the counseling process varies depending on your goals, needs, and the issues you're working through. Some people feel better after a few sessions (6–12), while others continue for months or even years, especially if they’re exploring deeper patterns or long-term challenges. You and your therapist will regularly check in to assess progress and adjust as needed.

Question 8

What happens if I need to cancel or miss an appointment?

Accepted Answer

We totally understand that life happens and sometimes you might need to miss or reschedule a session. If possible, we just ask that you let us know at least 24 hours in advance. If missed appointments become a regular thing without notice, there may be a $50 charge added for each missed session, or in some cases, we may need to pause or end counseling. Your therapist will make that call based on the situation.

Question 9

Will my counselor tell anyone about whats been shared in my counseling session?

Accepted Answer

No worries—what you share in counseling stays private. That said, there are a few rare situations where we’re legally required to share information with others. These include:
If there’s a clear risk of harm to yourself or someone else,
If there’s any report of child or elder abuse or neglect,
Or if a court requires us to share certain information.

Support Rooted in Faith and Compassion

General Counseling Services

Specialty
Counseling
Services

Faith-Sensitive Counseling

Marriage Intensives

Addiction Recovery

FREQUENTLY ASKED QUESTIONS

Do you offer online counseling?

How do I schedule an appointment?

What Insurances are you currently in network with? How much does counseling cost per hour if I dont have Insurance?

What rights do I have under the "No Surprises Act?" Good Faith Estimate

I've never done counseling before. What can I expect during my first counseling appointment?

I'm skeptical about the whole process. How is counseling actually going to help me?

How long does the whole counseling process take?

What happens if I need to cancel or miss an appointment?

Will my counselor tell anyone about whats been shared in my counseling session?

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Support Rooted in Faith and Compassion

General Counseling Services

Specialty Counseling Services

Faith-Sensitive Counseling

Marriage Intensives

Addiction Recovery

FREQUENTLY ASKED QUESTIONS

Do you offer online counseling?

How do I schedule an appointment?

What Insurances are you currently in network with? How much does counseling cost per hour if I dont have Insurance?

What rights do I have under the "No Surprises Act?" Good Faith Estimate

I've never done counseling before. What can I expect during my first counseling appointment?

I'm skeptical about the whole process. How is counseling actually going to help me?

How long does the whole counseling process take?

What happens if I need to cancel or miss an appointment?

Will my counselor tell anyone about whats been shared in my counseling session?

Specialty
Counseling
Services